Legal
End-User License Agreement
Version 2.0. Effective August 1st, 2026. Supersedes the End User License Agreement of January 2021, which continues to apply to orders placed while it was in effect.
1. Adoption of the Standard Agreement
1.1. These End User Terms govern the use of the applications that eXtensi publishes on the Atlassian Marketplace (each an “App” and collectively the “Apps”). Apps offered for Atlassian cloud products are “Cloud Apps”; Apps installed and operated on the Customer’s own infrastructure for Atlassian Data Center or Atlassian Server products are “Self-Managed Apps”.
1.2. eXtensi adopts the Bonterms Standard End User Agreement Version 1.0 as made available by Atlassian for the Atlassian Marketplace (opens in a new tab) (the “Standard Agreement”) as the primary end-user agreement for all Apps. The Standard Agreement is supplemented by the terms set out in this document (the “Provider-Specific Terms”). In the event of a conflict between the Provider-Specific Terms and the Standard Agreement, the Provider-Specific Terms prevail.
1.3. By installing, downloading, accessing, or using an App, the Customer accepts the Standard Agreement as supplemented by the Provider-Specific Terms (together, the “Agreement”). Capitalized terms used but not defined in this document, including “Customer” and “Customer Data”, have the meanings given to them in the Standard Agreement. “End User Data” means Customer Data as defined in the Standard Agreement, together with any other data submitted to, stored in, or processed through an App by or on behalf of the Customer and its end users. “Atlassian” means the Atlassian group entity that makes the Atlassian Marketplace available, and “Atlassian Marketplace” means Atlassian’s online app marketplace at marketplace.atlassian.com. “DPA” means the Data Processing Addendum available at /policies/dpa/, and “SLA” means the eXtensi Service Level Agreement available at /policies/sla/.
2. Provider
2.1. The Apps are provided by eXtensi Chudziński Jędryka spółka jawna, with its registered office in Wrocław, at ul. Rysia 1A/362, 53-656 Wrocław, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number 0000807163, NIP (VAT ID): PL8943146425, REGON: 384560483 (“eXtensi”, “we”, “us”).
2.2. The single point of contact for support requests, privacy matters, and legal notices to eXtensi is support.no-spam@spam-trap.invalid@extensi.io.invalid.
3. Governing Law and Dispute Resolution
3.1. The Agreement is governed by the laws of Poland, to the exclusion of its conflict-of-law rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This Section replaces the governing-law and venue provisions of the Standard Agreement.
3.2. The parties will first attempt in good faith to resolve any dispute arising out of or in connection with the Agreement amicably.
3.3. Any dispute not resolved amicably will be resolved exclusively by the Polish common court having jurisdiction over eXtensi’s registered office in Wrocław, Poland. This Section 3.3 constitutes an exclusive choice-of-court agreement within the meaning of Article 25 of Regulation (EU) No 1215/2012 (Brussels I recast). The Agreement does not contain an arbitration clause, and nothing in the Agreement submits any dispute to arbitration.
4. Publicity
4.1. The Customer grants eXtensi the right to use the Customer’s name and logo to identify the Customer as an eXtensi customer in promotional materials and on eXtensi’s websites.
4.2. The Customer may opt out at any time by written notice to support.no-spam@spam-trap.invalid@extensi.io.invalid. eXtensi will process the opt-out within 30 days of receipt.
5. Warranties
5.1. Except for the express performance warranty in Section 6 of the Standard Agreement, the Apps are provided “as is” and “as available”, to the maximum extent permitted by applicable law. eXtensi does not warrant that the Apps will be error-free or that their operation will be uninterrupted.
5.2. eXtensi provides support and maintenance for the most current released version of each App only. Warranty remedies, including remedies for claims under Section 6.2 of the Standard Agreement, are likewise limited to the most current released version of the App.
6. Liability
6.1. The limitations and exclusions of liability set out in the Standard Agreement apply, including its general liability cap and its increased cap for breaches of security and data-protection obligations, each as defined in the Standard Agreement.
6.2. Nothing in the Agreement excludes or limits liability for damage caused intentionally or through gross negligence (cf. Article 473 § 2 of the Polish Civil Code), or any other liability that cannot be excluded or limited under mandatory provisions of applicable law.
7. Cloud Switching and Exit
7.1. This Section applies to Cloud Apps and reflects Chapter VI of Regulation (EU) 2023/2854 (the “Data Act”).
7.2. The Customer may terminate the Agreement with respect to a Cloud App upon notice not exceeding two months in order to switch to another provider, to switch to an on-premises solution, or to erase its Exportable Data. “Exportable Data” means the Customer’s End User Data held by eXtensi in connection with the Cloud App, including data input by or on behalf of the Customer and data generated through the Customer’s use of the Cloud App, excluding assets protected by intellectual-property rights of, or constituting trade secrets of, eXtensi or third parties. The data processed by each Cloud App is described in Annex 3 (Description of Processing) to the DPA.
7.3. Upon the Customer’s request, eXtensi will support a transition period of up to 30 calendar days, during which eXtensi will provide reasonable switching assistance and maintain continuity of the service to the extent technically feasible.
7.4. eXtensi will provide, free of charge, an export of the Customer’s Exportable Data in a structured, commonly used, and machine-readable format. eXtensi does not impose switching charges.
7.5. The Exportable Data will remain available for retrieval for at least 30 calendar days after the end of the transition period, and eXtensi will not erase it before that retrieval period has expired. Upon successful completion of the switching process, the Agreement with respect to the relevant Cloud App is deemed terminated. After the retrieval period has expired, eXtensi will erase all of the Customer’s Exportable Data: personal data is erased in accordance with the DPA (within 60 days, subject to the statutory-retention carve-out set out there), and eXtensi will apply the same timeline to non-personal data.
7.6. Termination under this Section is effected by cancelling the applicable subscription through the Atlassian Marketplace, and fee and refund treatment follows the applicable Atlassian billing and refund processes. eXtensi’s obligations under this Section (export, transition assistance, data retrieval, and erasure) apply independently of Atlassian’s billing cycle.
8. Atlassian Platform Limits
8.1. The Apps run on or interoperate with Atlassian products and platforms. Quotas, rate limits, and other technical limits that Atlassian applies to its platforms may impact the use, performance, or availability of App functionality. eXtensi is not responsible for limits set by Atlassian.
8.2. Nothing in the Agreement conflicts with or limits the licensing mechanics that Atlassian applies to apps sold through the Atlassian Marketplace (including license grace periods, evaluation (trial) licenses, and the Atlassian Marketplace 30-day refund process), which are governed by the applicable Atlassian terms and remain unaffected.
9. Electronic Services Information (Polish Law)
9.1. To the extent eXtensi provides services by electronic means within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means, this document, together with the SLA, constitutes the terms of service (regulamin) for those services. The services consist of making the Cloud Apps available for use with the Customer’s Atlassian cloud products, making the Self-Managed Apps available for installation on the Customer’s infrastructure, and providing the support services described in the SLA. The current App portfolio, including each App’s deployment model (Cloud, Data Center, or Server), is published on eXtensi’s Atlassian Marketplace vendor page (opens in a new tab) and on each App’s Atlassian Marketplace listing.
9.2. Technical requirements. Use of the Apps requires: (a) a supported Atlassian product in a version listed as compatible on the relevant Atlassian Marketplace listing; (b) a current version of a modern web browser; and (c) Internet access, which is required for the Cloud Apps and for Self-Managed App features that retrieve external content; Self-Managed Apps without such features operate within the Customer’s network.
9.3. The Customer must not supply unlawful content through the Apps.
9.4. The contract for an App is concluded through the Atlassian Marketplace: it is concluded when the Customer installs the App or starts a subscription or evaluation through the Atlassian Marketplace. Orders, billing, payment, and refunds for the Apps are processed by Atlassian through the Atlassian Marketplace under the applicable Atlassian terms. The contract ends when the applicable subscription or maintenance period expires, is not renewed, or is cancelled through the Atlassian Marketplace (including a cancellation under Section 7). Uninstalling an App ends the Customer’s use of the App but does not by itself shorten a paid subscription or maintenance period or create any refund rights beyond the applicable Atlassian Marketplace refund process.
9.5. Complaints. Complaints regarding the Apps or the related services may be submitted to support.no-spam@spam-trap.invalid@extensi.io.invalid. Complaints are handled in accordance with the complaint procedure set out in the SLA; formal complaints are resolved within 14 days of receipt.
10. Sole Traders
Nothing in the Agreement excludes or limits any rights or protections that, under mandatory provisions of Polish law, apply to a natural person who enters into the Agreement in direct connection with that person’s business activity where the Agreement does not have a professional character for that person (przedsiębiorca na prawach konsumenta). In the event of a conflict, those mandatory protections prevail over the Agreement.
11. Data Protection
11.1. Information about how eXtensi processes personal data is provided in the eXtensi Privacy Policy.
11.2. For Cloud Apps, the DPA forms an integral part of the Agreement. The DPA governs eXtensi’s processing of personal data contained in End User Data on the Customer’s behalf, constitutes the data processing agreement identified in these Provider-Specific Terms for the purposes of the Standard Agreement, and prevails over the other parts of the Agreement with respect to data-protection matters.
12. Revisions
12.1. eXtensi may revise these End User Terms. A revision becomes effective upon the Customer’s next renewal of the applicable App subscription or maintenance period following notice of the revision.
12.2. Notice of a revision may be given through the App’s Atlassian Marketplace listing, on eXtensi’s website, or by email.
12.3. If the Customer does not accept a revision, the Customer’s exclusive remedy is not to renew the applicable subscription or maintenance period.
13. Final Provisions
13.1. These End User Terms are drawn up in English. If they are translated into another language, the English version controls.
13.2. If any provision of the Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision is deemed replaced by a valid and enforceable provision that most closely reflects its purpose.
13.3. The Standard Agreement, these Provider-Specific Terms, the DPA (for Cloud Apps), and the SLA together constitute the entire agreement between eXtensi and the Customer regarding the Apps. In the event of a conflict, the order of precedence is: (a) the DPA, with respect to data-protection matters; (b) these Provider-Specific Terms; (c) the Standard Agreement; (d) the SLA.