Privacy Policy

Published: 24 May 2017

Privacy matters to eXtensi and we strive to ensure that our security measures on personal data respect and protect your privacy and also that we are in strict compliance with the data privacy laws in effect.

This Privacy Policy describes our rules on managing, processing and storing personal data submitted in the context of our services.

The term “personal data” refers to information associated with the name of an individual or his or her personal identity as opposed to information associated with a commercial entity or business. The term "personal data" does not refer to "personal data" definition from the art. 6 paragraph. 1 of the Polish Act of 29 August 1997. Protection of Personal Data (Dz. U. [Journal of Laws] of 2002. No. 101, item. 926, as amended.)


In submitting your personal data to the eXtensi Website (, you agree and accept that eXtensi may gather and/or process, store and use these data in accordance with the rules set forth below.

Personal data collected directly from

Identity of the data controller

Data may be collected on the website by eXtensi, a company registered under number PL639-186-21-10 in the CENTRAL REGISTRATION AND INFORMATION ON BUSINESS in Poland, and having its registered office at Bukowa 2/106, 47-400, Racibórz.

Data collected on the site

eXtensi may collect and processes the following data: email, title, first name, last name, country, IP address(es) and domain name, log-on data and browsing data where you authorise it, order history, complaints, incidents, information on subscriptions and correspondence on our site. Some data are collected automatically by reason of your activity on the site (see paragraph on cookies below).

The data submitted via eXtensi Website and/or via Atlassian Marketplace services should not include any sensitive personal data, such as Government identifiers (i.e. social security, driving licence, or taxpayer identification numbers), credit card or personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.

Recipients of your data

Personal data relating to you collected on the Website are destined for eXtensi's own use.

eXtensi does not sell or rent your personal data to third parties for marketing purposes whatsoever.

In addition, eXtensi does not disclose your personal data to third parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practice in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies); (3) eXtenis is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application; or, (4) the third party is acting as an agent or subcontractor of eXtensi in the carrying out of services (for example: eXtensi uses the services of a marketing mailing provider).


The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree and accept that we may use your personal data to:

– provide our services and facilitate running the same, including performing verification relating to you;

– resolve any problems or disputes so as to improve the use of our site and our services;

– personalise, assess, and improve our services, content and materials;

– analyse the volume and history of your use of our services;

– inform you about our services and those of our partner companies by marketing (newsletters in particular) and/or promotional offers, with your express consent;

– prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure application of our general terms of use;

– comply with our legal and regulatory obligations.

Newsletter and marketing emails

You are able to unsubscribe from newsletters and marketing emails by following the “unsubscribe” links included in every email we send. You can also contact us directly at:

Email tracking

Without systematically doing so, we may analyse and track the click rates and the number of emails we send you which you open to assess performance rates on our customers’ emailing campaigns.


eXtensi publishes a list of Customers & Testimonials on its site comprising information on our customers’ names, job titles and company names, as the case may be. eXtensi obtains the testimonial only from the Atlassian Marketplace which are related to our products and customers conses is assumed as defined in the EULA.


As a general rule, eXtensi uses cookies to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on the site. A cookie is not used to gather your personal data without your knowing but to record information on your browsing of the site which can be read directly by eXtensi on your subsequent visits and searches on the site.

If you choose to decline acceptance of all cookies, your ability to browse certain pages of the site may be reduced.

The cookies used by eXtensi are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they next visit, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied and to enable eXtensi, internally, to carry out analyses on the hit rate and browsing experience of its customers on its site information pages so as to improve content, to track the email opening rate, click rate and bounce-back rates at individual level.

By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and eXtensi’s services, and you are informed of their installation by a banner). In accordance with the regulations that apply, eXtensi will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept eXtensi cookies or we are able to remember your refusal or acceptance of certain cookies. Please note that without some cookies, eXtensi is unable to guarantee some services. By default, browsers accept all cookies.

When you access third party sites advertising on our Website by clicking on the ad-links or banners, or when you are reading these advertisements, cookies can be created by the companies disseminating these ads. These third parties may be able to use cookies in the context of eXtensi’s services (partners, advertisers or other third parties supplying content or services available on the eXtensi site) and are responsible for the cookies they install and it is their provisions on cookies which apply. eXtensi assumes no liability in regard to the possible use of cookies by these third parties. For more information, you are advised to check the cookie policy directly on these advertiser and third party sites with regard to their use of cookies.


Data retention

eXtensi collects the data for the requirements of carrying out its contractual obligations and retains the same in active databases so long as you are a customer of and use the services of eXtensi (the contract binding us has not been terminated) or as the case may be, to the extent the data has surpassed 10 gigabytes in volume, and in accordance with the current regulations in force.

Nevertheless, eXtensi in no way undertakes to store these data indefinitely. You are able to access some of these data so long as you hold an active account with us and for a period that varies depending on the type of data concerned. The data may be deleted at any time in accordance with the provisions set forth above.

Location of data storage and transfers

The host servers on which eXtensi processes and stores its databases are located exclusively within the European Union.

eXtensi undertakes not to transfer any data outside the European Economic Area and/or any third party country recognised by the European Commission as having an adequate level of protection.

Finally, eXtensi undertakes to inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your data.


Within the framework of its services, eXtensi attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus and in accordance with EU Directive 95/46/CE, eXtensi undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.

To this end, eXtensi implements industry standard security measures to protect personal data from unauthorised disclosure.

Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, eXtensi has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services. In particular, these measures are as follows:

– Multilevel firewalls,

– Tried and tested anti-virus programs and unauthorised intruder attempts detection,

– Encrypted transmission of data with SSL/https/VPN technology.

Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, eXtensi undertakes to inform you thereof as soon as possible and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts thereof. Should you suffer any loss by reason of the exploitation by a third party of a security breach, eXtensi undertakes to provide you with every assistance necessary so you are able to assert your rights and obtain reparation. Moreover if, by some exceptional case, the loss incurred arose in part due to a fault or serious negligence on the part of eXtensi, you will be able to seek compensation from eXtensi within the limit of liability referred to in eXteni's EULA.

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him- or herself liable to criminal prosecution and that eXtensi will take all measures, including laying a complaint and/or bringing a court action, to preserve the data and rights of its users and of itself and to limit the impact thereof to the maximum.

Generally, if you have any questions on the security of our Website, do not hesitate to contact us at

Change to our Privacy Policy

eXtensi reserves the right to update this Privacy Policy, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to Personal Information.


Contact us

Any query relating to this Privacy Policy should be made to eXtensi directly by email to: